Nespresso Pod Machine(QF-CM831V)
Question: Why does the coffee come out cold?
Answer: This is entering the DRAINAGE MODE by mistake. Unplug or disconnect the power for at least 5 seconds to exit this mode. Then follow the steps in START-UP MODE and PRE-HEATING MODE to start the machine.
Question: Why is the coffee maker loud?
Answer: We recommend using the original Nes pod. If it is not captured, slightly close the lever and then put in the pod. If it does not go down, lightly press the pod tail end into the correct position.
Question: Why is the nespresso pod not captured or not going down?
Answer: We recommend using the original Nes pod. If it is not captured, slightly close the lever and then put in the pod. If it does not go down, lightly press the pod tail end into the correct position.
Question: Why does my coffee not seem hot enough?
Answer: The following steps will give you a better temperature. Use your cup to catch the hot water from the Espresso button (small cup) without putting in a pod. Then, the next time, make your coffee in the same cup.
Question: Why does no coffee come out even though the machine starts up well after months of sitting?
Answer: This requires additional tools to fix. Provide a video and contact the CHULUX customer support team at css@chulux.com for help.
Question: Why is there water underneath the bottom of the appliance?
Answer: The water tank may be leaking. Check to see if the tank's valve is clogged. After lifting the water tank, a slight spill is normal.
Question: Why is the bottom drip tray filled with water?
Answer: The bottom drip tray catches drips of water that fall after you have finished making your coffee. The drip tray needs to be emptied from time to time.
Question: Why does the lever not close?
Answer: The capsule is not correctly in place. Check and place the capsule correctly.
