At CHULUX, we want every cup of coffee to feel effortless.
If your machine isn’t working the way it should, our warranty team is here to make the process quick and hassle-free.
1. Submit Your Warranty Request
When emailing us to request warranty support, please include the following information:
- Order number or proof of purchase
- Machine model and color
- Description of the issue
- Photos or a short video showing the problem
Tip: Providing a video usually speeds up the process.
2. We Review Your Case
Once submitted, our support team will review your request within 24–48 hours.
If we need anything extra to diagnose the issue, we’ll reach out by email.
3. Receive Your Solution Options
Based on your case, we may provide:
- Replacement unit (if covered under warranty)
- Replacement parts
- Troubleshooting steps
We aim to keep everything simple and fair.
4. Fast Resolution
After approval, your replacement or solution will be arranged right away.
You’ll receive updates until everything is fully resolved.
What the Warranty Covers
- 2-Year Warranty on CHULUX coffee machines
- Covers manufacturing or functional defects
- Does not cover accidental damage, misuse, or issues caused by non-CHULUX accessories
Not Covered Under Warranty
- Free products
- Lost or stolen items
- Repairs or modifications done by third parties
- Damage caused by external factors
- Products without valid proof of purchase
- Items that are past their warranty period
- Issues not related to product quality after 30 days of purchase
- Damage caused by misuse, including (but not limited to) drops, exposure to extreme temperatures, water damage, or improper operation
Do I Need to Return My Machine?
Most customers do NOT need to return the original machine unless our team specifically requests it.
We try to save your time and lower your hassle whenever possible.
Common Questions
• How long does the review take?
Usually 24–48 hours.
• What if I bought it as a gift?
Warranty still applies — just upload any proof of purchase you have.
• Is shipping covered?
Yes, for approved warranty cases within the United States.
