Política de reembolso

Refund & Return Policy

Thank you for shopping with [Your Store Name]. We are committed to providing high-quality products and excellent customer service. Please read this policy carefully before making a purchase.

1. General Policy

  • We do not accept returns for a refund unless the product meets the conditions outlined in Section 3 below.
  • We do not accept packages returned to the original shipping address without prior authorization.

2. How to Request a Return or Refund

If you believe you are eligible for a return or refund:

  1. Contact our customer service team within 10 days of receiving your order.

  2. Provide:

  • Your order number
  • A detailed reason for the return or refund request
  • Photos or videos of the item showing the issue (if applicable)

  1. Wait for our confirmation and return instructions. Do not send any items back to the original shipping address. We will provide the correct return address via email after your request is approved.

3. Eligible Situations for Return or Refund

We will only accept returns or issue refunds in the following cases:

  • The product is defective or damaged upon arrival.
  • The wrong item was shipped.
  • An approved exchange cannot be fulfilled (e.g., out-of-stock replacement).

Products must be:

  • Brand new, unused, and in their original packaging with all accessories included.

4. Return Window

  • All return or exchange requests must be submitted within 10 days of the delivery date.

5. Refund Timeline

  • Refunds will be processed within 3 business days after we receive and inspect the returned item.

6. Fees and Shipping Costs

  • No restocking fees will be charged.
  • Return shipping costs are covered by us (the seller) for approved returns and exchanges.

7. Important Notes

  • Items sent back to us without prior approval will not be accepted.
  • We reserve the right to refuse returns that do not meet the above conditions.

8. Contact Information

For return or refund requests, please contact us via:

  • Email: market@chulux.com

Our customer service team is available to assist you and will respond to all requests as quickly as possible.