Heat but don't pump water
- High altitude working area: Use only in areas within the specified altitude(≤6000 ft)
- Check if Lid cannot be closed completely: Reposition the capsule and close the lid properly
- Water scale build-up: Hot water descaling is followed by regular descaling
- Prolonged non-use or storage can lead to sticking pipes inside the boiler: Contact customer service
- Water pump aging:Contact customer service
Weak Water Flow
- Water scale build-up: Hot water descaling is followed by regular descaling
- Prolonged non-use or storage can lead to sticking pipes inside the boiler: Contact customer service
- Coffee too fine/The ground coffee is compacted/Too much coffee:Brew with coarser or less ground coffee that is not compacted, check that the needle is not clogged with ground coffee, and try to brew with only water
- Filter paper is placed inside the capsule shell:Do not use filter paper
- Water pump aging:Contact customer service
Cannot be heated
- Power indicator flashes quickly:Add water, but not more than the stated value
- Power indicator not flashing:Use an electrical and stable outlet
- The keys are out of order:Contact customer service
Leaks
- The coffee machine only heats and does not pump water:Contact customer service
- Bumps and collisions during shipping or delivery can cause internal structures to be destroyed:Contact customer service
- Coffee too fine/The ground coffee is compacted/Too much coffee:Brew with coarser or less ground coffee that is not compacted, check that the needle is not clogged with ground coffee, and try to brew with only water
- Filter paper is placed inside the capsule shell:Do not use filter paper
Coffee Grounds in Cup
- The strainer is pierced:Replace with other capsules
- Coffee too fine:Use a coarser ground coffee
- Too much coffee:Reduce amount; avoid overflow into the cup